[Sharepoint]"Your changes could not be saved" error message. File locking wifh office files(Excel, docs, Power point) Sharepoint Online Document stuck "open" by a user. No other user can access.

"Your changes could not be saved" error message

PROBLEM:

Sharepoint office files are stuck "open" by a user. No other user can access.

sharepoint save file can not open for awhile.

SharePoint thinks a user still has a lock on. I can't administratively do anything with the file online. This has been going on for almost a day.

We've cleared cache, closed Excel on his computer, cleared out some local cache directories, rebooted, etc.

Nothing is clearing up this lock. It took 1 hours to release.

Also many different symptoms when saving on lock issue.

CAUSE:

web client service add lock on the file

RESOLUTION:

since no need for checkout/checkin, add below registry to disable the lock function of web client service but keep all other functions like explorer view support

HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\SupportLocking=0

Registry to disable lock function when web client service is started:

Start webclient service on user side

Find registry: HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters on their machines.

Find value: SupportLocking(if no, please add), set its value to 0, want to just disable lock feature.

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